Fatekh Vergasov
Dell XPS/Inspiron XPS No comments, just history
July 11, 2004 - Dell XPS/Inspiron XPS was shipped to me with Next Business Day warranty (Order # 809438733) July 16, 2004 - Dell XPS/Inspiron XPS was delivered to me with no Windows XP Pro CD in the kit of documentation   Case # 111803237   September 11, 2004 - CDRW-DVD combo drive (part # Y1577) not working properly (KMM814352I4735L0KM) September 12, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) matter Dell Chat, Session ID 13690007 September 14, 2004 - CDRW-DVD combo drive (part # Y1577) was setup for exchange with DHL, Dispatch # 062616752 September 16, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) to the wrong station... September 17, 2004 - DHL delivered CDRW-DVD combo drive (part # Y1577) to me... ------------------- Six days was spent   Session ID 13690007   January 12, 2006 - CDRW-DVD combo drive (part # Y1577) not burns CD and DVD. Dell Chat   Trying to buy new keyboard   January 27, 2006 - Try to buy Bi-lingual (English-Russian) keyboard or to to buy regular (English) keyboard (part # Y3740) February 02, 2006 - I was told Bi-lingual (English-Russian) keyboard is not available for me ------------------------- Seven day was spent   Case # 134863074   May 19, 2006 - Display (Part # W3866) became black, i.e. not working and I called for Dell support May 23, 2006 - Technician came, open parcel with part and said: "Wrong part determinated by Dell diagnosis and delivered", - and he gone May 26, 2006 - Another technician came with display set, video-card and with no long Philips screw driver... May 26, 2006 - After parts was replaced my system still didn't want to start working. Technician said: "This is software issue", - and he gone May 26, 2006 - I asked to send me Windows XP Pro CD, which was not supplied with the Dell box (see above from very beginning) May 27, 2006 - I was assured that Windows XP Pro CD is scheduled to be delivered to me... but somebody from Dell cancelled said delivery May 30, 2006 - So far, it became clear, that HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was crashed May 31, 2006 - Service kit (part # T4545) was sent (call # 00072974685). Service kit was wrong, because it is for Windows XP Home Edition   June 03, 2006 - HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was scheduled to be delivered to me with Windows XP Pro CD June 04, 2006 - I got Dell Invoice... They want me to pay for Windows XP Pro CD and other CDs. I better return said CDs back June 04, 2006 - HDD (Part # P1128) 80GB, I, 9.5MM, 5.4K, HIT-MRGA was delivered with Windows XP Home Edition, not Windows Pro June 04, 2006 - I replaced HDD and made Windows XP Professional installation with my own СП and help of the Microsoft June 04, 2006 - I sent old HDD to the restoration service, trying to save my data, so I need more days to return this HDD to Dell   June 08, 2006 - Every time I start my notebook, it starts "Dumping of physical memory" and does it several times before start working June 08, 2006 - I checked BIOS version... BIOS is up to date, i.e. A06 version. System says: Change video-adapter ... June 10, 2006 - Dell support service called me and advised me to replace whole computer. I asked him to send me e-mail with this matter June 10, 2006 - If Dell come to idea make full notebook replacement, I replied, I want new one with 2 gb of memory installed in it June 11, 2006 - No e-mail came so far.... I called to the Dell Technical support, no service got... June 11, 2006 - I got approval for total system replacement. Dispatch # 073428433, but I should wait 7-10 business days!!! :-( ---------------------- So far 22 day was spent, but problem still persists.... What piece of.... replacement PC will come nobody knows November 22, 2006   Today - When I start PC and input my ID and PW, I got: Stop: 0x0000008E (0xC0000002, 0x805379AC, 0xB3ABB5AC, 0x0000000), - PC start to dump physical memory. Some mechanical noise was present I restart PC as usual, input my ID and PW and PC start work properly... What it was I don't know... And I report Dell Technical Support via chat (Session ID: 7624263, Session ID: 7624842 )   Dell Technician - You must restart your PC, hit F12 and pass full test I did so and after 30 minutes got: Error Code 0F00:136C - IDE Device faild: blank media or no media is present in optical drive   www.pseudology.org